Customer service
My account
Here you will find answers to the most frequently asked questions related to your personal account on our website. For example, would you like to update your personal data or change your password? You can find them all here. Is your question not listed here or would you like more information about something? Please contact us!
It's very simple! Click here to create your own account. Then fill in all the necessary details, enter a password and you're done!
Yes you can. It is not compulsory to create your own account. However, this can be useful, for instance when you want to place a repeat order. You also have insight into all your orders and you can return a product quickly and easily if desired.
Register for a business account and benefit from special conditions combined with even more advantages, such as the possibility to order on account and personal discount conditions. After completing all required details, you will receive your personal login details within 2 working days at the latest.
Can't log in? Then you may have entered the wrong username or password. Your keyboard settings may also be wrong. If necessary, you can change your password at the login screen via 'Change password'.
This is very simple! When you are logged in, you will see the heading 'Logout' in the menu bar. When you click this, you will be logged out automatically.
you can! You can under the tab 'Change profile'. Here you can change your data. Then click on save and the changes will be visible immediately.
Within your account, you will see the 'Change password' tab. To change your password successfully, first enter your current password here and then a new password. Choose the strongest password possible.
Want to delete your account? Then contact us.
On our homepage, at the bottom of the page, you have the option to subscribe to our newsletter. All you have to do to subscribe is enter your e-mail address. Once you have subscribed, you will receive an e-mail from us containing a discount code (£ 5.00) with the corresponding conditions. If you want to unsubscribe from our newsletter, please send an e-mail to info@ventilationland.co.uk or click the 'Unsubscribe from newsletter' button in any newsletter you have received from us.
We attach great importance to the careful handling of personal data. Personal data is therefore carefully processed and protected by us. Click here to view our full privay policy.
On our website, we use permanent cookies and session cookies. Click here for more information about our cookies.
Click here our terms and conditions.
Try to recover your password via the "Forgot your password?" option. Does that not work? Please contact our customer service via info@ventilationland.co.uk
This is very simple! To do this, click on the following link: Convert guest account. Then enter your email address. You will then receive an email from us in which you can create your own customer account. Here you can easily submit a new return request via the 'Returns' heading.
Is your question not listed here? please contact our customer service and we will be happy to help you! You can reach us via chat and WhatsApp, among others.
Can we help you with anything else?
At Ventilationland, we think it is important that we can always be reached and answer your questions as quickly as possible. Therefore, you can reach us in several ways, including via chat or WhatsApp. We are happy to help!
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Available from 07:30 - 16:00
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