Customer service
Returns & cancellation
Here you will find answers to the most frequently asked questions related to returning and/or cancelling an order. For example, you can find out how you can easily and quickly return products via our website. Is your question not listed here or would you like more information about something? Please contact us!
What a pity! Returns are possible of course. We want you to be satisfied, so you can return your order to us free of charge. You have 90 days to change your mind, so you can renounce (part of) your purchase within that time. Returns are easy and quick via your own account.
No that is impossible. However, you can easily and quickly create an account via this link: Convert guest account. You can then easily submit a new return request via the 'Returns' heading.
Would you like to return an order to us? Please do so via your own Ventilationland account. Here you will receive the correct return address. Please note: 1 Brunel Way, Slough SL1 1FQ United Kingdom is not a return address. Therefore no returns can be sent to this address.
We are sorry! this is obviously not our intention. In this case, please contact our customer service team at info@ventilationland.co.uk. They will be happy to help you so that you get the right product as soon as possible.
That's annoying! Please contact our customer service via info@ventilationland.co.uk. They will help you with a suitable solution as soon as possible.
Yes, at Ventilationland returns are free of charge. After a return request, you will receive a return label from us by e-mail, which you stick on the return parcel. Then hand in the parcel at a Postal office.
You can find our return conditions here.
In most cases, you will receive the purchase price back into your account within two weeks. Our returns department checks whether your return complies with our return conditions. If it does not, it may take longer. In the case of a guarantee request, a different procedure applies. Please contact our customer service department via info@ventilationland.co.uk
No, this is not possible. If you have bought an all-in-one package, for example, you will have to return it in its entirety.
You have up to 90 days to return an order.
It might be good to include something about the following in this: Returned materials must be accepted by quality control. Only approved and thus resalable materials will be credited.
Do you already have your own account at Ventilatieland? Because here you can easily and quickly submit a return request. You can do this via 'My orders' or 'Returns'. You do not have an account yet? Please contact our customer service via info@ventilationland.co.uk
That's annoying! Please contact our customer service via info@ventilationland.co.uk . They will help you with a suitable solution as soon as possible.
Should you nevertheless wish to cancel or return your order, we will refund the purchase amount to you within 14 days after you have informed us. If there are traces of use on the goods, then there may be a reduction in value.
An order can only be cancelled if your parcel has not yet left our warehouse. Our warehouse is hard at work, so if you want to cancel your order, please call us as soon as possible on +44 1753 260000 and have your order number ready. Is your parcel already on its way? Then you can return it free of charge using our return form.
Contact our customer service team at info@ventilationland.co.uk. They will help you with a suitable solution as soon as possible.
Is your question not listed here? please contact our customer service and we will be happy to help you! You can reach us via chat and WhatsApp, among others.
Can we help you with anything else?
At Ventilationland, we think it is important that we can always be reached and answer your questions as quickly as possible. Therefore, you can reach us in several ways, including via chat or WhatsApp. We are happy to help!
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